Free Shipping

Shipping Information

Free Shipping Policy

Almost all of our items offer free shipping to the Continental US. On the rare occasion that we charge shipping, all of our shipping costs will be communicated clearly up-front. We won't surprise you with any hidden charges or handling fees. The price you see is the price you pay. The fees for any premium shipping options, if available, are clearly communicated in the product page and are assessed at checkout.

Free Delivery is to the contiguous 48 United States only.

How Will My Order Be Shipped?

We ship a great many types of products. In many cases, we ship directly from the manufacturer for the speediest delivery and in other cases we fulfill from our own inventory. Regardless of the carrier chosen, the mint condition of the product is guaranteed. It is imperative that you inspect your product for shipping damage at the time delivery is made as we cannot hold the carrier responsible for shipping damage discovered after the delivery is made.

The most accurate information on lead times and available shipping methods may be found on the product page. Estimates provided are indeed estimates--our best effort at predicting the arrival date. if you are dealing with a hard, specific deadline, please contact us via chat or telephone to confirm availability and timelines.

Once your order ships we will notify you via email. Your email will include a tracking number for your shipment. Shipping updates are available via email, text message and you are always welcome to call us on the telephone.

We employ four methods of shipping:

1. Small Parcel

2. Truck Freight/Back of Truck

3. Truck Freight/Threshold

4. White Glove Platinum Service.

1. Small Parcel

Smaller items will be shipped through UPS, Fed Ex, DHL or USPS. Your items should be delivered within 1-5 business days after they are shipped. Individual shipping times are outlined on each product page.

If you will not be home to accept delivery and sign for your package we recommend that you leave a note on your door telling the delivery driver that "No Signature Is Required" including your name and tracking number.

2. Truck Freight/Back of Truck

Heavier items that are unable to ship with the carriers outlined in the small parcel section will ship via common carrier. In this case you will be responsible for moving the item from the back of the delivery truck to wherever you would like it placed. The common carrier used for this type of delivery will typically call to schedule a delivery appointment (typically a 2-4 hour window during normal business hours).

Merchandise should be fully inspected upon receipt for evidence of damage or shortage before signing the delivery receipt. If your package has any suspected damage, print "PRODUCT DAMAGED" on the delivery receipt. If external appearance has not indicated damage, but damage is discovered upon unpacking:

  • Concealed damage must be reported within 7 days of delivery. Contact us immediately

  • Save all packing materials.

3. Truck Freight/Threshold

This shipping method is identical to Truck Freight/Back of Truck except that with this method the freight company will deliver your package to your front door or loading dock. This does not include inside delivery or setup.

4. White Glove Platinum, In-Home Delivery--Not Available on All Products--If Needed and Not Shown on a Particular Product, Please Chat or Call as We May be Able to Arrange a Custom Quote

White Glove delivery includes a two-man delivery team to move your package to the room of your choice. This typically includes up to four vertical steps. Additional flights of stairs may be added for an additional cost, so please contact us for a price quote. After the package is in the room of your choice the delivery team will unpackage your item and provide setup. The freight company will then remove and dispose of all of the packaging.

The freight company providing White Glove delivery will call you to schedule a delivery appointment (a 2-4 hour window, M-F). Saturday deliveries are sometimes possible at an additional fee.

When Will It Arrive?

All of our products have an Expected Delivery Date on the product page, but for exacting deadlines, please call or chat to confirm availability and timing of your shipment.

Small Parcel shipments usually arrive between 1 and 6 business days after your order is shipped from the warehouse. Expedited shipping including 3-day, 2nd Day or Next Day Air (if available) will still depend upon your order's processing time - the time it takes the item to leave the warehouse. Please note that your order may not be received as soon as you may expect if your order has an extended processing time.You should remember that the estimated Lead Time still applies before the item ships out. Make sure to check the item's Processing/Shipping Time before you order with expedited shipping and be sure to call us if you have any questions about such shipments.

Truck Freight shipments usually are delivered between 2 and 10 business days after your order ships. Residential deliveries will be contacted for a delivery appointment when your order arrives at the distribution center. No appointment will be made for commercial deliveries. Contact us if you need to make one.

White Glove shipments are usually delivered between 5 and 20 business days after your order ships. This is because some extra time is allowed for the local White Glove installer to receive the freight and schedule a delivery appointment with you. You will be contacted for a delivery appointment when your order arrives at the White Glove Installer’s location.

Multiple Address Shipping

We offer the ability to send your items to different addresses (one bank wants to send packages to several branches, for example) in order to save you time and make your shopping experience quicker and easier.