Schwab Files, a Blue-Hen Company
Registered Federal Vendor (CAGE:3GPU0)
A+ Better Business Bureau
Duns Number: 041751165
Schwab Files has over 80 years of collective experience in the retail market and our clients trust our product knowledge and the simple fact that we follow the Golden Rule. We do serve the majority of the Fortune 500, but our true focus is on the needs of the "Fortune 5,000,000" as Jason Fried called America's countless small businesses and independent workers in his excellent book Rework. We bring the pricing advantage and personal service the big guys enjoy to the little guys.
How we're different from the online mega-retailers and why that's good for you:
Schwab Files Two-Part Price Guarantee - Nobody beats our pricing and we back that claim up in two ways:
1) If you see a product advertised for less before you purchase, contact us and we will beat it.
2) Within 30-days of purchase, if you find the same product advertised for less we will refund you 3 times the difference between what you paid and the new price.
--The only requirements are that the advertisement be publicly available and that it be made by an authorized reseller.
Service from Real People - We answer the phone with a live, knowledgeable person immediately, every time. And what's more, if you call months down the road with an issue on one of our products or to order more, you can actually speak with your same representative--try that at the big online retailers!
Easiest Quoting Process - Obtaining quotes is a pain, so we made it simple and powerful. For most products, you can act as select the options and quantities you need and then select "Add to Quote" and then provide a shipping address. We'll turn a formal quote back to you within 1 business hour in most cases. Once you have approval, simply sign in and accept the quote and it will automatically become an order--world's easiest quoting process!
Product Selection - Instead of offering hundreds of unfiltered product lines, we offer only the products that we ourselves would purchase and be satisfied with. We only place products from manufacturers we know and trust. Manufacturers who will join us in going the extra mile for the customer.
Any damage from shipment or product defects will be addressed at our cost immediately with repair or replacement of the product. Beyond that, the quality of all of our items and your general satisfaction is guaranteed. If you are not satisfied please call (888-600-1473) or contact us within 30 days of receipt and we will replace, credit or refund the cost of the product less a restocking fee of 25% and return shipping provided goods are new and in their original packaging. We specialize in products that are not commoditized--most are semi or fully-custom, hence the restocking fee. But since we stock only items from trustworthy manufacturers and provide excellent service after the sale, our return rate is less than one-half of one percent, far below industry averages. But we understand that customers need confidence in the purchase, so please contact us if you have a concern over fit, color, etc. so we may help you get comfortable with the product prior to purchase.
Thank you for visiting
The staff at Schwab Files
60 N Market Street
Asheville, NC 28801